Making Mobile Work for Utilities

Users’ high expectations on mobile are growing alongside widespread mobile adoption. Meeting these expectations and creating dynamic experiences to engage the mobile customer are key to ensuring customer satisfaction and building loyalty. This is especially imperative for the Utility industry. While mobile traffic to Utility sites has doubled in the last year (J.D. Power), over 40% of utilities do...

Four Principles that Guide Design for Mobile Experiences

UX is a key differentiator in mobile experiences. One of the best ways to create customer delight is to provide an exceptional user experience across channels, products and services. Delight is achievable, because UX relates to the emotion and connection a user feels when using an application. In this webinar, Adrian Green, Director of UX at Usablenet, the leading mobile technology...

Case Study: SurfStitch

Australian online sports apparel and fashion retailer, SurfStitch is the world’s largest online sports apparel and fashion retailer. The company represents more than 500 brands and offers its fashion-conscious 15-35 year old customers a choice of over 20,000 products across a number of different genres, including surf wear, sportswear, street fashion and accessories. SurfStitch realized early in...

Case Study: Yankee Candle

  Yankee Candle is an American manufacturer and retailer of scented candles, candle holders, accessories. The main challenge for mobile was to display Yankee Candle’s impressive 150 fragrances, with constantly changing seasonal offerings, in a way that would enhance the search experience for loyal customers looking for a fast purchase, as well as leisurely product browsing for those wishing to...

Case Study: Selfridges

Year after year, Selfridges is named Best Department Store in the World by Intercontinental Group of Department stores. In participation with Usablenet, Selfridges created a mobile experience to bring the luxury of the Selfridges brand into the hands of their customers all around the globe. To learn more about Selfridges' multichannel strategy, download our case study.

Industry Bites - September 2014

In this issue, read about: how a new class of beacons called "Nearables" will drive hyperlocal experiences; why we're at a tablet crossroads and what's ahead; the great promise of the Internet of Things; the travel industry's ecommerce success; best-in-class UX tips; and why B2B's mobile traffic is set to outpace that of the B2C industry.

Infographic - Five Best Practices for B2B Mobile Commerce

With over half of B2B customers using smartphones to research products to purchase for their companies, it’s essential for business-to-business companies to invest in a mobile-focused future in order to remain viable in a competitive digital environment. Download our new infographic and read our five best practices for B2B Mobile Commerce.

Webinar: Customer Experience Strategies to Win in a Digital World

Customer Experience is an oft-overlooked source of competitive advantage. Increasingly, empowered buyers have come to expect certain levels of service and support from the brands they frequent. Businesses that register this and scale with customer-centricity in mind will naturally develop a competitive advantage both within and beyond the brand’s industry. While nearly half of CX professionals...

Infographic - Tablet growth: What to expect

In 2013 tablet sales exploded, increasing an impressive 68% to reach 195.4 million units worldwide. With global sales expected to hit 1 billion units by 2017, it has become essential for executives at every level to understand the significance of tablets and how they influence the purchasing cycle and overall consumer engagement. Download our Infographic.

Assistive and Mobile Accessibility

In a world in which over a billion people live with some form of disability, organizations need to consider making the digital experience available to everyone as a priority. According to the CENSUS Report, 1 in 5 people have a disability in the US and there are 11 million disabled people in the UK. The Internet has revolutionized access to information. Web accessibility is all about ensuring...

Industry Bites - May 2014

In this issue, read about: why every website should be accessible, Mary Meeker's tech predictions, B2B's growth in eCommerce, mobile influence's contribution to ROI, mobile traveler engagement, and more!

Industry Bites - April 2014

In this issue, read about: a futuristic app that reads brain waves, the quadrupling of eCommerce, creative engagement with iBeacon, key strategies for mobile growth, tablet experiences, and more!

Case Study: Hard Rock

Hard Rock International is one of the world’s most recognizable brands, known for its cafes and hotels/casinos, for having the greatest collection of music memorabilia on the planet, as well as its collectible fashion and music-related merchandise. Hard Rock wanted a unique mobile solution to complement its status as a global entertainment brand; a mobile site consistent with its international...

Industry Bites - March 2014

 In this issue, read about: Google's foray into the world of wearable tech, mobile traveler behavior, key mobile trends for retailers, tablet strategy tips, and more!

Case Study: Liz Earle

Liz Earle, a leading British retail brand of beauty and health products, extended its platform to mobile services to connect with more shoppers. The brand partnered with Usablenet to create a unique and creative mobile site focused on customer service. 

Infographic - The State of Mobile in the UK

Mobile and tablet usage is growing every day. We wanted to take the opportunity to break it down and take a detailed look at what is happening in today’s mobile world, focusing on mobile usage and consumer behavior in the UK. Download our new infographic, intended to provide an overview of trends we see in this market.

Infographic - The State of Mobile in the US

The Internet has gone mobile with consumers accessing it on smaller and varied screens. To celebrate this shift to mobile and all that is to come, we have tracked changes in mobile usage and consumer behavior and turned it into a handy infographic.

What Consumers Want on Tablet

Usablenet Webinar Series Focus: Tablet UX                 Tablets are becoming a key driver of the multichannel customer experience, facilitating browsing and inspiring transaction 3x more than smartphones. But what is it about this particular device that inspires consumers when they're trying to accomplish their goals? Join Usablenet's Shilpi Dahele for findings from our recent tablet UX consumer...

Industry Bites - February 2014

In this issue, read about: the revolutionary potential of iBeacon, global consumer behaviors on mobile, smart hearing aids, tablet UX recommendations, and more! 

Product: API Services

Providing in-demand digital services to customers quickly and cost-effectively is becoming an essential IT task, one that has many leading organizations implementing a services-based architecture. Yet standard web services can take years to deliver and with today's multichannel mix of devices and platforms, meeting the needs of mobile customers is a business imperative.