Industry Bites - September 2014

In this issue, read about: how a new class of beacons called "Nearables" will drive hyperlocal experiences; why we're at a tablet crossroads and what's ahead; the great promise of the Internet of Things; the travel industry's ecommerce success; best-in-class UX tips; and why B2B's mobile traffic is set to outpace that of the B2C industry.

Infographic - Five Best Practices for B2B Mobile Commerce

With over half of B2B customers using smartphones to research products to purchase for their companies, it’s essential for business-to-business companies to invest in a mobile-focused future in order to remain viable in a competitive digital environment. Download our new infographic and read our five best practices for B2B Mobile Commerce.

Webinar: Customer Experience Strategies to Win in a Digital World

Customer Experience is an oft-overlooked source of competitive advantage. Increasingly, empowered buyers have come to expect certain levels of service and support from the brands they frequent. Businesses that register this and scale with customer-centricity in mind will naturally develop a competitive advantage both within and beyond the brand’s industry. While nearly half of CX professionals...

Infographic - Tablet growth: What to expect

In 2013 tablet sales exploded, increasing an impressive 68% to reach 195.4 million units worldwide. With global sales expected to hit 1 billion units by 2017, it has become essential for executives at every level to understand the significance of tablets and how they influence the purchasing cycle and overall consumer engagement. Download our Infographic.

Assistive and Mobile Accessibility

In a world in which over a billion people live with some form of disability, organizations need to consider making the digital experience available to everyone as a priority. According to the CENSUS Report, 1 in 5 people have a disability in the US and there are 11 million disabled people in the UK. The Internet has revolutionized access to information. Web accessibility is all about ensuring...

Industry Bites - May 2014

In this issue, read about: why every website should be accessible, Mary Meeker's tech predictions, B2B's growth in eCommerce, mobile influence's contribution to ROI, mobile traveler engagement, and more!

Industry Bites - April 2014

In this issue, read about: a futuristic app that reads brain waves, the quadrupling of eCommerce, creative engagement with iBeacon, key strategies for mobile growth, tablet experiences, and more!

Case Study: Hard Rock

Hard Rock International is one of the world’s most recognizable brands, known for its cafes and hotels/casinos, for having the greatest collection of music memorabilia on the planet, as well as its collectible fashion and music-related merchandise. Hard Rock wanted a unique mobile solution to complement its status as a global entertainment brand; a mobile site consistent with its international...

Industry Bites - March 2014

 In this issue, read about: Google's foray into the world of wearable tech, mobile traveler behavior, key mobile trends for retailers, tablet strategy tips, and more!

Case Study: Liz Earle

Liz Earle, a leading British retail brand of beauty and health products, extended its platform to mobile services to connect with more shoppers. The brand partnered with Usablenet to create a unique and creative mobile site focused on customer service. 

Infographic - The State of Mobile in the UK

Mobile and tablet usage is growing every day. We wanted to take the opportunity to break it down and take a detailed look at what is happening in today’s mobile world, focusing on mobile usage and consumer behavior in the UK. Download our new infographic, intended to provide an overview of trends we see in this market.

Infographic - The State of Mobile in the US

The Internet has gone mobile with consumers accessing it on smaller and varied screens. To celebrate this shift to mobile and all that is to come, we have tracked changes in mobile usage and consumer behavior and turned it into a handy infographic.

What Consumers Want on Tablet

Usablenet Webinar Series Focus: Tablet UX                 Tablets are becoming a key driver of the multichannel customer experience, facilitating browsing and inspiring transaction 3x more than smartphones. But what is it about this particular device that inspires consumers when they're trying to accomplish their goals? Join Usablenet's Shilpi Dahele for findings from our recent tablet UX consumer...

Industry Bites - February 2014

In this issue, read about: the revolutionary potential of iBeacon, global consumer behaviors on mobile, smart hearing aids, tablet UX recommendations, and more! 

Product: API Services

Providing in-demand digital services to customers quickly and cost-effectively is becoming an essential IT task, one that has many leading organizations implementing a services-based architecture. Yet standard web services can take years to deliver and with today's multichannel mix of devices and platforms, meeting the needs of mobile customers is a business imperative.

Industry Bites - January 2014

In this issue, read about: the one-handed brand of UX philosophy for truly addictive app experiences, mcommerce lessons from NRF's Big Show, mhealth forecasts, the 2013 Forrester Wave report, and more!

Product: Tablets

Tablets may still be the "new screen in town," but with increasing market penetration and their convenient size and portability, tablets are rapidly taking their place in the multichannel universe.  

Providing Seamless Multichannel Experiences In-Store

An important opportunity exists for retailers to begin to integrate mobile into the in-store experience -- or to significantly improve their efforts -- thereby closing the multichannel loop and achieving the highest-quality experiences in both customer service and customer self-service. In order to assess the way consumers regard in-store technology, Usablenet recently conducted an in-depth...

Product: In-store Experience

Rapid customer adoption of technology is impacting the customer experience in the store. More than 10% of US mobile phone owners have used their phone to look up online product information while shopping in-store. Customers enter a store with a “buy anywhere, fill anywhere” expectation, assuming a store will offer the same prices, product options, and services that are online.  

Product: Next-Gen Mobile

Read about the five characteristics of Next-Gen Mobile Web, which means fast and personalized experiences for effective user engagement.